It takes less than one minute to setup a trunk using our easy-to-use portal. We support Peer-to-Peer and registration trunking.
Connect your phone system (PBX) to our services via SRV, FQDN, or IP address and realize an instant quadruple redundant network with crystal clear call quality.
Add Core-Host™ and get sub-millisecond trunk connection speeds. No other carrier can offer this service and connection speeds.
Avoid getting flagged as SPAM on your outgoing calls. Our trunking technology is 100% STIR/SHAKEN certified with direct and real-time call signing.
1800 Telecom recommends IP authentication, but we also have the capability to authenticate via username and password as well (available via helpdesk ticket.)
Yes, you own your telephone numbers and you can port them to 1800 Telecom.
Generally a port completes in about one week, but in some situations we can port in 24 hours or less. This depends on the accuracy of the information you provide about your current number(s) as well as who the losing carrier is. Losing carriers generally require information such as your address and name to be exactly what appears on your current bill. Other factors are based on which carrier you are porting from and the quantity and type of numbers you're porting.
Yes. We typically handle this by supplying your company with a temporary number. You can then contact your current carrier and have all phone calls forwarded to the temporary number. This will allow your new 1800 Telecom phone system to be activated without an outage until the port(s) completes.
Yes. Many carriers limit the number of active calls a company can make simultaneously. 1800 Telecom has many products to choose from, so rest assured you will only be limited based on the type of products you purchase. For instance, we offer products which allow you to have unlimited call paths or products where you can choose the number of call paths you desire. No matter what, we believe you will be satisfied!
No. We never charge extra for multiple locations. Our systems are robust and very flexible so we can offer unlimited locations at no extra charge. You will probably want at least one phone number per site for E-911 purposes as well as enhanced caller ID for each site. Each phone number and CNAM features do cost incrementally, however, you get to choose and control your expenses.
No, we make is simple. Use our customer portal to manage your trunks. When you have a new customer simply add a new trunk, assign DID's, and add the IP address. That's it.
Yes. We offer state of the are business grade SIP Trunks. Your PBX will connect directly to our trunking services through your existing high speed internet connection.
No. You can have as many trunks as you need for free. Simply sign into our customer portal, create trunks and assign phone numbers to them. It's that simple.
We sure do! Message or call us today to learn more about our partner program!
Our SIP trunking services are offered on a month to month basis. We do not have long term contracts!
No. From your online portal you will be able to purchase phone numbers, according to desired parameters and depending upon availability!
Yes. If you let us know the static IP address for your PBX we can get a temporary test trunk set up for you, free of charge!
Not yet, but that is something that we have been in communication with 3CX on. 3CX has informed us that they are not adding additional carriers for SMS until the release of their most recent version, which they expect to be in Q3 of 2021.
Yes. From your online portal you will be able to enable automatic failover forward, either by trunk or by phone number!
Yes. From your online portal you can put a temporary forward on one of your phone numbers at any time!
No. From your online portal you will be able to submit ports at any time!
On your account from us you will be able to turn up as many trunks as you'd like, at no extra cost!
Yes. As long as it is an IP PBX, we should be able to connect to it. Before moving further, we would be happy to get a temporary test trunk enabled for you at no charge, so you can familiarize yourself with the configuration process!
Yes. We will allow you to port/purchase phone numbers with any area code you'd like, depending upon portability and availability!
If you have an account with us, you can verify portability from within your online portal by clicking on Manage Numbers, Porting, then choosing the blue plus sign. If you do not yet have an account with us, message us on webchat and we will be happy to run a portability check for you!
1800 Telecom can indeed route calls to nearly any country in the world. International calling is enabled by country on an as needed basis. If you provide us with a list of the countries you would need to be able to call to, we will do everything we can to get you taken care of!
SIP in SIP trunking stands for Session Initiation Protocol. In other words, the term represents the technology involved to be able to make and receive phone calls, via the internet.
